What we are doing to ensure your safety
Booking and cancellation conditions
We have introduced more flexible cancellation conditions to meet your needs:
Booking Information for Winter 2020/21
Due to the current uncertainty, we have changed our cancellation conditions:
It is now possible to cancel a reservation up to 15 days before your arrival; your deposit will become a voucher that you can use within 18 months from the previously scheduled date of arrival.
If the booking is confirmed, a deposit equal to 30% of the total amount will be required.
Cleaning and disinfection
- Regular cleaning of critical areas with professional-grade antibacterial and antiviral products.
- Adjusting manual and automatic ventilation according to the various environments.
- Hand sanitziers available to guests in various parts of the hotel.
- Separate cleaning room by room.
- Cleaning of the room before check-in with stabilized hydrogen peroxide: this disinfects the air and surfaces by 99.9%, without generating residues, corrosion or humidity.
- Staff use PPE (Personal Protective Equipment) such as disposable gloves when cleaning environments.
- The kitchen is deep cleaned in accordance with strict rules laid down by HACCP (Hazard Analysis and Critical Control Points).
- Cooks use gloves and mouth / nose masks when preparing food.
- We sanitize all parts of the restaurant on a daily basis.
- As per protocol, there will be no buffet and meals will be served at the table: this protects food from being touched by others.
- 1 dining room permits correct spacing of 1 meter to avoid gatherings.
- Waiters use masks during service and sanitize their hands after each operation.
- A distance of 1 meter between people in the various areas will be guaranteed.
- An open air swimming pool available by reservation.
- The pool is equipped with filters and chlorine.
- Treatment therapists at the SPA center will use mouth / nose masks during wellness treatments (face, body, massages).
- The wellness center is cleaned with antibacterial and antiviral detergents.
- The hotel is a departure point for walks and excursions.
- The hospital and first aid center are 24 km away.