What we are doing to ensure your safety

Booking and cancellation conditions

We have introduced more flexible cancellation conditions to meet your needs:

Booking Information for Winter 2020/21

Due to the current uncertainty, we have changed our cancellation conditions:
It is now possible to cancel a reservation up to 15 days before your arrival; your deposit will become  a voucher that you can use within 18 months from the previously scheduled date of arrival.
If the booking is confirmed, a deposit equal to 30% of the total amount will be required.

Cleaning and disinfection

  • Regular  cleaning of critical areas with professional-grade antibacterial and antiviral products.
  • Adjusting manual and automatic ventilation according to the various environments.
  • Hand sanitziers available to guests in various parts of the hotel.
  • Separate cleaning room by room.
  • Cleaning of the room before check-in with stabilized hydrogen peroxide: this disinfects the air and surfaces by 99.9%, without generating residues, corrosion or humidity.
  • Staff use PPE (Personal Protective Equipment) such as disposable gloves when cleaning environments.


  • The kitchen is deep cleaned in accordance with strict rules laid down by HACCP (Hazard Analysis and Critical Control Points).
  • Cooks use gloves and mouth / nose masks when preparing  food.


  • We sanitize all parts of the restaurant on a daily basis.
  • As per protocol, there will be no buffet and meals will be served at the table: this protects food from being touched by others.
  •  1 dining room permits  correct spacing of 1 meter  to avoid gatherings.
  • Waiters use masks during service and sanitize their hands after each operation.
  • A distance of 1 meter between people in the various areas will be guaranteed.


  • An open air swimming pool available by reservation.
  • The pool is equipped with filters and chlorine.
  •  Treatment therapists at the SPA center will use mouth / nose masks during wellness treatments          (face, body, massages).
  • The wellness center is cleaned with antibacterial and antiviral detergents.


  • The hotel is a departure point for walks and excursions.

Useful information

  • The hospital and first aid center are 24 km away.
Come possiamo aiutarvi?
In caso di richiesta preventivi siete pregati di inviare un'email a info@hotelfanes.com.
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